Quick Answer: How Do I Enable Knowledge Tab In Salesforce Lightning?

What is Salesforce lightning knowledge?

Lightning Knowledge gives you a high-powered yet streamlined way to manage your knowledge base.

With Lightning Knowledge, you get the benefits of standard objects that work like other objects in Salesforce.

Note Enabling Lightning Knowledge changes your org’s data model to use record types rather than article types..

What are the features of Salesforce knowledge?

Main features of Salesforce Knowledge are:Content lifecycle management.APIs.Publication & translation approval.Knowledge One widget.Article rating system.Data categories for specific audience.Customization.Knowledge article tagging.More items…

How much does Salesforce knowledge cost?

Salesforce Knowledge Pricing Plans: The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans.

What is the difference between Salesforce Knowledge and solutions?

Here are some differences between Knowledge and Solutions: Knowledge requires feature licenses, meaning that it costs more money per user, whereas Solutions come free out of the box. Knowledge gives you the capability to segment through articles and data categories.

How do I add a knowledge tab in Salesforce lightning?

Enable and Configure Lightning KnowledgeFrom Service Setup, click the Home tab.Click View All and then search for and select Knowledge Setup.Click Start.Ensure your name is selected as a Lightning Knowledge Author.Click Next, Next, then Finish.

How do I enable knowledge?

Enable KnowledgeFrom Setup, type Knowledge into the Quick Find box.Click Knowledge Settings.Read the information on enabling Salesforce Knowledge in your org.Check Yes, I understand the impact of enabling Salesforce Knowledge.Click Enable Salesforce Knowledge.

What are the two features of knowledge?

Several characteristics of knowledge have been described:Knowledge is contextual and it can be re-used.Benefits of knowledge obtained only if it is applied.The values of knowledge may change over time.Knowledge has to be renewed or maintained.It can be difficult to transfer, capture and distribute knowledge.More items…

How do I enable knowledge base in Salesforce?

To enable Salesforce Knowledge, from Setup, enter Knowledge in the Quick Find box, then select Knowledge Settings. Confirm that you want to enable Salesforce Knowledge and click Enable Knowledge. If your org doesn’t have an article type, a default article type is created.

How do I access knowledge articles in Salesforce?

This is how you’ll enable Knowledge Articles for a Guest User:Go to your Setup | Sites. … Click on the Public Access Settings Button, there you will see the profile of the guest user. … Click on view users and you’ll be directed to page with the guest user. … Search for Permission Set and click Edit Assignments.More items…

How do you add standard tab to lightning?

To add a tab, click Add Tab in the Tabs component properties. Customize a tab by clicking it in the properties pane. You can select a different standard label or click Custom and enter the tab name you want.

How do I customize my tabs?

How to Add Your Own Image to the Chrome Browser New TabClick the Plus sign. At the top of your browser, click the plus (+) sign on the far right to open a New TabYou can also open a New Tab by using the keyboard shortcut Ctrl + T. … Click the Customize button. … Find the Image. … Select and open the image.

How do I change the tab in Salesforce lightning?

How can I change the tab order in Salesforce? (Lightning)Go to Setup (gear icon)Scroll down to Platform Tools and select “Apps”Click on “App Manager”Hover over “Recurly” and then click Edit.Scroll down to view the Available Tabs & Selected Tabs boxes.Scroll down the list of available tabs and click on the tab you want visible.More items…•

Where can I find knowledge articles in Salesforce?

To switch to the Knowledge One and the Knowledge tab, have your administrator add the Knowledge One permission to your profile or permission set. If the search bar is in the left-side panel of the page you are using the Articles tab. The Articles tab presents a list of your Salesforce Knowledge published articles.

How do I activate the page as a new tab in lightning experience and Salesforce app?

Create Lightning Page TabsFrom Setup, enter Tabs in the Quick Find box, then select Tabs.Click New in the Lightning Page Tabs related list.Choose a Lightning page for the tab.Enter a label. … Select a tab style to set a color scheme and icon for the Lightning page tab.Enter a description of the tab, if desired, and click Next.More items…

What is the meaning of knowledge base?

The term “knowledge base” typically refers to the information stored in the system, but it can also refer to the software used to author and present that information. In this article, we will use “knowledge base” to refer to the content contained within your knowledge base software.

What can you set up using the Lightning knowledge setup flow?

What can you set up using the Lightning Knowledge Setup Flow? Where does the article summary appear? settings, ten in the Quick Find box, enter Knowledge Settings and select Knowledge Settings. to automatically enable Knowledge, assign licenses to article authors, and set up data groups and categories.

Does salesforce have a knowledge base?

Salesforce Knowledge is available in Essentials and the Unlimited Edition with Service Cloud. Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, Performance, and Developer Editions. … Your Salesforce Knowledge base is built from knowledge articles, which are documents of information.

What are the two features of knowledge in Salesforce?

One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way. They can also be grouped into Data Category Groups.

How do I enable lightning knowledge?

Enable Lightning KnowledgeFrom Setup, enter Knowledge in the Quick Find box and click Knowledge Settings.If you’re new to Knowledge, enable Knowledge by selecting Yes and clicking Enable Salesforce Knowledge. … Click OK to continue.On the Knowledge Settings page, click Edit.Select Enable Lightning Knowledge.Click Save.