Question: Which Two Capabilities Of Salesforce Knowledge Ensure Accurate Content In Articles?

How does a knowledge base improve productivity?

People can share information quickly, avoiding double tasks and minimising communication errors.

As it facilitates communication and collaboration, a knowledge base maintains workflows and increases efficiency.

Employees work better, deal with less stress, and stay happy!.

What happens when a user runs a macro?

Users can run macros to complete repetitive tasks—selecting an email template, sending an email to a customer, updating the case status—all in a single click. … When a user runs a macro, the system performs each instruction. Macros help your team save time and add consistency.

Do knowledge articles integrate with service console?

Your teams and support agents can use Knowledge in the service console with cases and other objects. Your team can search for and attach articles, or follow and unfollow articles. In cases, agents can see suggested articles for a case as they view it, or they can search in the component to find more articles.

What are two capabilities of the content delivery feature of Salesforce content?

Publishes content from salesforce to a company s website. Makes content available to recipients within and outside of Salesforce. Generates URLs for content files. Thanks.

What is the meaning of knowledge base?

The term “knowledge base” typically refers to the information stored in the system, but it can also refer to the software used to author and present that information. In this article, we will use “knowledge base” to refer to the content contained within your knowledge base software.

Which two steps must be taken to ensure the Visualforce page continues to work after migrating to lightning knowledge?

Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge? Choose 2 answers Remove Apex code references to the Article RecordType field. Remove Apex code references to the Article RecordType field.

What are the two capabilities of knowledge?

Thus the two primary means of developing knowledge capabilities are technology, and human skills and behaviours.

How should a consultant provide suggested articles functionality to lightning service console users?

How should a Consultant provide Suggested Article functionality to Lightning Service Console users? A Add the Knowledge Component to the Service Console.

What is Article type in Salesforce?

000339395. Description. Article Types are like Record Types for Salesforce Classic Knowledge. They are custom templates that can provide a different look-and-feel for the published article as well different types of information, visibility and edit rights. Default article types include FAQs, Offers, and How-To’s.

What are the two features of knowledge in Salesforce?

One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way. They can also be grouped into Data Category Groups.

Which two capabilities of Salesforce Knowledge ensure accurate content in articles Choose 2 answers?

Capabilities to ensure accurate content: 1) Approval Process that assigns an Article to a Reviewer Queue. 2) Validation Rules for article record types to verify all fields during creation.

What are two benefits of using data categories with Salesforce Knowledge Choose 2 answers?

What are two benefits of using data categories with salesforce knowledgeClassification of articles. Salesforce Knowledge uses data categories to classify articles and make them easier to search. … Visibility of the articles. … Recommendations in the knowledge widget.

How do I turn on quick actions in Salesforce?

Create a Quick ActionClick. and select Setup.Enter Global Actions in the Quick Find and select Global Actions.Click New Action.Leave the Action Type as Create a Record. … In the Label field, enter Waypoint . … Click Save.In the next Action Layout screen, leave Waypoint Name as the only field in the layout.

How does suggested articles work in Salesforce?

Suggested articles help knowledge base users solve cases quickly. When a new case is saved, the search engine automatically looks for articles that have keywords in common with the admin-selected case fields.

How do I attach an article to a case in Salesforce?

Help Agents Attach Articles to CasesClick. and select Setup.Click Object Manager and select Case.Click Case Page Layouts.Click Custom Case Layout. … At the top of the page, click Feed View.Scroll down to Article Tool Settings and select Enable attaching Articles inline.Click Save.

How do I enable lightning knowledge?

Enable Lightning KnowledgeFrom Setup, enter Knowledge in the Quick Find box and click Knowledge Settings.If you’re new to Knowledge, enable Knowledge by selecting Yes and clicking Enable Salesforce Knowledge. … Click OK to continue.On the Knowledge Settings page, click Edit.Select Enable Lightning Knowledge.Click Save.

How do you display knowledge articles in community?

Now set these topics as featured on your community.Select Featured Topics.Click in the Select a topic box and select Customer Support.Click + Add.Click in the Select a topic box and select Social Groups.Click + Add.Click in the Select a topic box and select New Products.Click + Add.Click Save.